F A Q

Frequently Asked Question?

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Services & Offerings

What specific platforms do you specialize in for social media marketing?

We specialize in strategy and content creation for high-growth platforms like Instagram, Facebook, and LinkedIn. We focus on where your target audience spends the most time to ensure maximum ROI.

Do you provide ongoing website maintenance after the launch?

Yes, we offer comprehensive post-launch maintenance packages. These include security monitoring, core updates, performance optimization, and minor content revisions to keep your site running flawlessly.

What does your full Brand Identity package include?

Our full package provides everything needed for a cohesive brand presence: logo design, strategic color palette, typography selection, a comprehensive visual style guide, and brand messaging guidance.

Pricing & Payment

What is your standard pricing structure?

For clarity and predictability, we primarily use a fixed-rate project fee based on the scope defined in our proposal. For ongoing services like social media management, we offer monthly retainer packages.

Do you require an upfront deposit to start a project?

Yes, a standard 50% deposit is required upon signing the agreement to secure your project slot and initiate the work. The final 50% is due upon project completion and before final file handover/website launch.

Are there any hidden costs or fees I should be aware of?

Absolutely not. We operate with complete transparency. All potential third-party costs (like domain registration, premium theme licenses, or ad spend) will be clearly outlined and itemized in your initial project proposal.

Project Process & Timeline

What are the typical phases of a web design project?

Our process follows four key phases: 1) Discovery & Strategy, 2) Design & Prototyping, 3) Development & Testing, and 4) Launch & Post-Launch Support.

How long does it take to finalize a brand identity guide?

A typical Brand Identity project, from discovery to final delivery of the guide, takes approximately 3 to 4 weeks. The timeline depends heavily on client feedback and revision rounds.

How often will we communicate during the project?

We believe in proactive communication. We use dedicated project management tools and schedule weekly check-in meetings or calls to provide updates, gather feedback, and ensure we stay on track.

Working with Us

What information do I need to provide before we start?

To begin, we require your brand brief, existing brand assets (if any), target audience data, and examples of websites/brands you admire (or dislike). We will provide a structured questionnaire to guide you.

Who owns the final design files and code?

You do. Upon final payment, full ownership and commercial rights to all the finalized design assets (logos, graphics) and the developed website code are transferred entirely to you.

Can you work with my existing team or third-party tools?

Yes, collaboration is key. We are comfortable integrating with your existing marketing teams, internal designers, and essential third-party tools like CRMs, analytics platforms, and email marketing services.

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